Refund Policy

Last Updated: June 8, 2025

This Refund Policy outlines the terms and conditions under which Solqavi ("we", "us", or "our") may provide refunds for purchases made through our platform at solqavi.digital.

1. General Refund Terms

We are committed to providing high-quality educational content and masterclasses. However, we understand that circumstances may arise where a refund is necessary. This policy describes when refunds may be granted and the process for requesting them.

2. Eligibility for Refunds

2.1 Time-Limited Refund Window

Refund requests must be submitted within 14 days of the original purchase date. Requests made after this period will not be eligible for refunds except in exceptional circumstances as outlined in this policy.

2.2 Course Access Limitations

To be eligible for a refund, you must not have:

• Completed more than 20% of the course content
• Downloaded course materials or resources
• Attended live sessions or interactive workshops
• Received a completion certificate

2.3 Technical Issues

If you experience technical difficulties that prevent access to purchased content, please contact our support team at support@solqavi.digital before requesting a refund. We will make reasonable efforts to resolve technical issues promptly.

3. Non-Refundable Items

The following purchases are not eligible for refunds under any circumstances:

• Promotional or discounted courses purchased during special sales events
• Gift purchases or redeemed gift codes
• Subscription renewals after the initial billing period
• Bundled course packages where any portion has been accessed
• One-on-one coaching sessions or personalized consultations
• Physical materials or merchandise shipped to your address
• Third-party services or integrations

4. Subscription Services

4.1 Monthly Subscriptions

Monthly subscription fees are non-refundable. You may cancel your subscription at any time, and you will retain access to content until the end of your current billing period. No refunds will be provided for partial months.

4.2 Annual Subscriptions

Annual subscription fees may be refunded on a pro-rata basis if requested within 30 days of the initial purchase, provided you have not accessed more than 10% of available content. After 30 days, annual subscriptions are non-refundable.

4.3 Cancellation Process

To cancel a subscription, log into your account and navigate to subscription settings, or contact support@solqavi.digital for assistance. Cancellations take effect at the end of the current billing cycle.

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to support@solqavi.digital with the subject line "Refund Request"
2. Include your full name, email address associated with your account, and order number
3. Provide a detailed explanation of the reason for your refund request
4. Include any relevant supporting documentation or screenshots if applicable

5.2 Review and Processing

We will review all refund requests within 5 to 7 business days of receipt. You will receive an email notification regarding the status of your request. If approved, refunds will be processed within 10 business days.

5.3 Refund Method

Approved refunds will be credited to the original payment method used for the purchase. Please note that depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account.

6. Exceptional Circumstances

We may grant refunds outside the standard terms in cases of:

• Serious illness or medical emergency supported by documentation
• Bereavement or family emergency
• Significant technical failures on our platform that prevent course access
• Course content that materially differs from the description provided at the time of purchase

Requests based on exceptional circumstances will be reviewed on a case-by-case basis and are subject to verification.

7. Course Quality Guarantee

We stand behind the quality of our masterclasses. If you believe that a course does not meet the standards described in its promotional materials, please contact us immediately. We will investigate the matter and may offer a refund, course credit, or access to alternative content at our discretion.

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution instead of contacting us directly, we reserve the right to suspend your account access and withhold all services until the matter is resolved. Fraudulent chargebacks may result in permanent account termination.

9. Account Credits and Alternatives

In some cases, we may offer account credit or access to alternative courses instead of a monetary refund. Credits are valid for 12 months from the date of issue and can be applied to any course or subscription on our platform.

10. Changes to Course Content

We reserve the right to update, modify, or discontinue course content at any time. If significant changes are made to a course you have purchased, you will be notified via email. Material changes that substantially reduce the value of the course may entitle you to a partial refund at our discretion.

11. Corporate and Group Purchases

Refunds for corporate licenses or group purchases are subject to separate terms outlined in the applicable agreement. Please contact our corporate sales team for information about refund eligibility for bulk or enterprise purchases.

12. Currency and Exchange Rates

All refunds will be processed in the original currency of purchase. We are not responsible for any losses due to currency exchange rate fluctuations between the time of purchase and the time of refund.

13. Taxes and Fees

Refunds will include the full purchase price but may not include transaction fees, payment processing fees, or taxes where applicable by law. Please consult with a tax professional regarding the deductibility of educational expenses.

14. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

15. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: support@solqavi.digital
• Phone: +4777631469
• Address: 511, Souk, Commercial Area, Oman

16. Governing Terms

This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.

By making a purchase on solqavi.digital, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.